Exchange and return

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, FEES APPLY.

Return

Is it possible to return my order? Yes, it is possible. If you are not satisfied with the ordered items, you have the option to return them within 30 days of receipt. In this case, the order must meet the following conditions:

The order still contains all corresponding parts and components, and the packaging arrived exactly as the product. Normal handling of the product is evident, breakage due to improper handling is excluded. Products where hygiene is important have been thoroughly cleaned before the start of the return process. The product was found to be defective immediately upon receipt. We reserve the right to charge the customer shipping costs. A return will be processed within 7 working days, and if the conditions are met, the return will be officially recognized within this period. *We reserve the right to reject returned items if we suspect that the items have been used or damaged due to our fault. How can I return my order? If your order meets the above conditions, you need to do the following to initiate the return process: -Send an email to: info@vola-london.com -Make sure the email includes the following: Order number Reason for the return request Photo of the product in case of breakage First and last name of the customer Customer's address We will then contact you and provide you with the return address. Never return the return to the sender; we will send you the correct address after your request. You, the customer, are responsible for the shipping costs of returning the product.

CANCELLATION

The consumer has a right of withdrawal in accordance with the following provision, provided that the consumer is a natural person who concludes a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity:

A. CANCELLATION CONDITIONS Right of withdrawal The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. Since we operate with a fully automated system, orders are executed immediately after order entry. Therefore, we cannot interrupt the shipping process until delivery, so a refund upon receipt of the goods is not possible. To exercise your right of withdrawal, you must inform us, Vola-london.com by means of a clear statement (e.g. by email) of your decision to withdraw from this contract. The revocation is completed when we have received the goods. The buyer bears the costs of the return shipment.

Note for shipments in transit

Since our goods are shipped from Asia, longer transit times may occur, over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance about your cancellation.

To ensure the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of withdrawal

If you revoke this contract, we must reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. We will use the same means of payment for this repayment as you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.